Terms & Conditions
Effective Date: November 12, 2026 · Registered Entity: Billpoz Technologies · Headquartered in Chennai, Tamil Nadu, India.
Non-exclusive, multi-tenant cloud subscription with dedicated schema isolation.
Supports Indian GST, Saudi ZATCA Phase 2, UAE FTA VAT, and Global Sales Tax.
Governed under Indian IT Act, 2000 with arbitration seated exclusively in Chennai.
1. Agreement to Terms & Identity
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Merchant”, “User”, or “You”) and Billpoz Technologies(“Billpoz”, “Company”, “We”, “Our”), having its primary operations and engineering headquarters at Chennai, Tamil Nadu, India.
By accessing, registering for, downloading, installing, or using the Billpoz cloud billing platform, Electron desktop application, or React Native mobile applications (collectively, the “Service”), you expressly agree to be bound by these Terms, our Privacy Policy, and our Refund Policy.
2. Scope of Service & Architecture
Billpoz provides an enterprise-grade, offline-first business operating system encompassing:
- Cloud POS & Invoicing: Point-of-Sale billing with high-speed barcode scanning, split payments, and thermal printer integration.
- Industry Verticals: Tailored engines for Retail & Supermarkets, Restaurants (Captain ordering & KOT), Pharmacy & Healthcare (Batch & Expiry), Hotels (Folio & Room Booking), and Travel/Fleet ticketing.
- Multi-Tenant Schema Isolation: Each subscriber operates within a logically isolated PostgreSQL database schema (
tenant_<tenantCode>) preventing co-mingling of merchant data. - Offline SQLite Sync Engine: Client applications can generate bills without active internet connectivity using cryptographically signed lease tokens, automatically synchronizing with the central gateway upon reconnection.
3. Tax & Regulatory Compliance (India & Global)
Billpoz is architected to facilitate compliance with statutory taxation across multiple international jurisdictions:
Supports CGST, SGST, IGST calculation, HSN/SAC code mapping, B2B E-Invoicing via IRP, and E-Way bill generation under the Central Goods and Services Tax Act, 2017.
Compliant with Zakat, Tax and Customs Authority (ZATCA) Phase 2 requirements, generating TLV base64 QR codes, cryptographic stamps, and bilingual invoices.
Supports 5% Standard VAT, Zero-Rated exports, Tax Registration Number (TRN) validation, and compliant tax invoice templates.
Dynamic tax engine configurable for US state sales tax, UK HMRC MTD VAT (20%), Singapore IRAS GST (9%), and Canadian HST/GST.
Disclaimer: While Billpoz provides automated calculation tools, the Merchant remains solely responsible for the legal accuracy of their tax filings, GSTIN/TRN registrations, and financial returns submitted to regulatory authorities.
4. Subscription Plans & Commercial Terms
Billpoz is billed on a recurring subscription basis (monthly or annually) with tiered pricing designed to remain transparent, competitive, and feature-rich:
- All commercial licenses encompass both Desktop (Electron) and Mobile (Android/iOS) without dual-license surcharges.
- Subscriptions renew automatically unless cancelled prior to the renewal date via your merchant dashboard.
- Failure to renew results in account downgrade to read-only archival mode; your historical data remains intact and retrievable for 90 days.
5. Service Level Agreement (SLA) & Data Availability
We strive to maintain a 99.9% uptime for our core API Gateway and cloud database services. Planned maintenance windows are scheduled during off-peak hours (IST) with advance notice. In the event of cloud service disruption, your offline SQLite local engine ensures billing operations continue unimpeded.
6. Governing Law, Dispute Resolution & Jurisdiction
Exclusive Jurisdiction: Chennai, Tamil Nadu, India
These Terms shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, including the Information Technology Act, 2000, the Indian Contract Act, 1872, and the Consumer Protection Act, 2019, without regard to conflict of law principles.
Any legal dispute, suit, action, or proceeding arising out of or relating to these Terms or the Billpoz platform shall be instituted exclusively in the competent courts located in Chennai, Tamil Nadu, India, and each party irrevocably submits to the exclusive personal jurisdiction of such courts.
In the event of any dispute, the parties agree to first attempt resolution through good-faith mediation. Failing resolution within 30 days, disputes shall be referred to arbitration in Chennai under the Indian Arbitration and Conciliation Act, 1996, conducted in the English language by a sole arbitrator mutually agreed upon.
7. Contact & Corporate Grievance
For legal inquiries, notices, or formal communications: