Refund & Cancellation Policy

1. 14-Day Risk-Free Trial Period

We believe in complete transparency. Every merchant receives an unrestricted 14-day free trial upon registration. During this trial, you have complete access to all 5 industry POS engines, inventory management, multi-device sync, thermal bill printing, and tax calculations.

No payment information is required to start your trial. You will only be billed if you actively elect to subscribe to a paid commercial plan.

2. SaaS Subscription Cancellation

You may cancel your Billpoz subscription at any time directly through your Merchant Dashboard > Settings > Billing > Cancel Plan, or by emailing [email protected].

• Monthly Subscriptions: Upon cancellation, your service remains fully active through the conclusion of your current billing period. No future monthly charges will occur. Monthly subscriptions are non-refundable for the elapsed month.
• Annual Subscriptions: If you cancel an annual plan within 30 days of initial purchase or renewal, you are entitled to a full refund minus transaction processing fees (2%). If cancelled after 30 days, we issue a pro-rated refund for all remaining unused full calendar months.

3. Hardware & POS Accessories Return Policy

For hardware devices procured directly through Billpoz or authorized agent partners (e.g., thermal receipt printers, 2D barcode scanners, cash drawers, and handheld smart POS terminals):

• Dead-on-Arrival / Defective: In the unlikely event a device arrives defective or non-functional, notify support within 7 calendar days of receipt for an immediate, courier-dispatched replacement at zero additional shipping cost.
• Standard Hardware Warranty: All hardware units carry a 1-year manufacturer warranty against operational and electronic defects, serviced through our national hardware fulfillment center in Chennai, India.

4. Refund Processing Timeline

Approved refunds are processed immediately by our billing team. The credit will reflect in your original payment method (Bank Account via UPI, NetBanking, Credit Card, or Debit Card) within 5 to 7 business days, governed by your financial institution's settlement cycles.

5. Legal Jurisdiction & Grievance